DG - Domain Trainee - Credit Control (O2C/AR) (INS014222)

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Domain Trainee, Cash Apps

We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes.

Responsibilities

In this role, you will be responsible for all the activities related to Cash & Collection domain.

• Account Setup and maintenance, Premium application, reinstatement, renewal of payment received from policy holders
• Backbate and cancellation of polices in case of payment made by policy holder get bounce
• Respond to email /phone queries related to disputed cases
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
• Identify opportunities and recommend solutions for process and automation enhancements
• Daily reporting of individual portfolios to track and monitor the past dues and pending items
• Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a team player to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
• Escalate problems to senior staff members and or management as appropriate.

Qualifications we seek in you

Minimum qualifications

• B.Com Graduate
• Strong Communication Skills (verbal and written)
• High Energy level

Preferred qualifications

• Ability to learn ERP systems
• Good analytical and problem-solving skills
• Excellent MS Office skills
• Good conceptual knowledge and experience in insurance cash application activities preferred

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

In Genpact We are extensively working on driving transformation via digitization. We are looking at all opportunities across the employee life cycle from Prospect to Alumni where every touchpoint for the employee is Digital enabled outstanding experience. We wish to be results-oriented, creative and totally disruptive to change all traditional models of employee services.