Customer Support/Student Support/Sales/Team Leads

Roles and Responsibilities

• Primary contact for prospective students by providing on-going communication and counselling.
• Recruit applicants from various international/domestic markets to one of GUS institutions, both at college, undergraduate and graduate levels.
• Advises students about admission and program requirements for undergraduate, diploma, and graduate programs.
• Make outbound calls to prospective students who have expressed an interest in attending one of GUS institutions.
• Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
• Counselling and consulting students throughout enrolment process through e-mail and phone.
• Managing student applications from original enquiry through to payment
• Working with prospective students, applicants and their families to provide high quality advising on university/school admission requirements, academic programs, and school life.
• Managing a company-generated CRM database of inquiries and leads, recording all conversion activity, contact details, profiles, contact history, decisions and outcomes.
• Following through agreed-upon processes to manage, monitor and convert inquiries into prospective students.

Desired Candidate Profile

• Graduate degree required.
• Minimum of 1-9 years' experience working in sales or similar role.
• Experience in academic advising preferred.
• (For Bilingual Fluency in Spanish/ French / Portuguese)
• Strong oral and written communication required.
• Outstanding sales skills, ability to convert leads into sales.
• Experience in making outbound high volume calls an asset.
• Experience in advising or career counselling in an academic environment.

Please contact Tejes T 'HR Number' mentioned in below.

GUS Education India is a service wing of Edu-Tech giant Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems and its associated brands.
As a frontrunner in building digital eminence for a suite of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.