Customer Support Executive - Voice Process Fresher's job

Job description

JOB RESPONSIBILITY:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction

*** Looking for multilingual candidates who can speak Telugu/Malayalam/Tamil and With Excellent Communication Skills in English.

Benefits:

• Health insurance
• Life insurance

Schedule:

• Day shift
• Morning shift
• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Malayalam/Telugu/Tamil (Preferred)

Dr. Mohan's Diabetes Specialities Centre is one of the most trusted diabetes speciality hospitals in India. With 50+ clinics across the country, we provide world class healthcare facilities for patients with diabetes, and help them live a happy, healthy life. Our Diabetes Centre in Jubilee Hills (Hyderabad) centre is well-equipped with cutting edge technology to provide holistic care for diabetes and it complications.