CUSTOMER SUPPORT EXECUTIVE Fresher's job

Were Alorica100,000+ strong and dedicated to creating insanely great experiences for customers everywhere. Its our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilities.

Some see the sky as the limit. We see it as a stepping stone.

Passion

We put 110% into making lives better, even if it means doing things a little differently. We see every interaction as a chance to promote and protect your brand by relating to your customersand we put our heart and soul into everything we do.

Performance

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement. The rest is history making and status quo breaking!

Possibilities

We’re excited for you to see the endless and infinite possibilities with the right partner. We’re all about breaking down barriers and imagining new ways to remove CX friction.

Job Description*

Customer Service International Voice Process:

• Provide customer support and resolve customer queries.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution).
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).

Candidate Profile*

• Talent for delivering outstanding service.
• Adept communication skills, in both written and verbal form
• The ability to multitask, be flexible, detail-oriented and can adapt to changes.
• Based on location and/or program, additional skills may be required
• Minimum 6 months of customer service experience required.
• Strong computer proficiency required.
• Propensity for problem-solving using program resources and prior knowledge.

Please contact MR darshan HR 'Mobile no' Given below.

Were Alorica100,000+ strong and dedicated to creating insanely great experiences for customers everywhere. Its our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilities.
Some see the sky as the limit. We see it as a stepping stone.
Passion
We put 110% into making lives better, even if it means doing things a little differently. We see every interaction as a chance to promote and protect your brand by relating to your customersand we put our heart and soul into everything we do.
Performance
Were committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement. The rest is history making and status quo breaking!
Possibilities
Were excited for you to see the endless and infinite possibilities with the right partner. Were all about breaking down barriers and imagining new ways to remove CX friction.