Customer Support Associate
3 years ago Marketing & Communication Hyderabad 72 views Reference: 11068Job Details
Operations·Hyderabad
Temporarily Remote
Interested candidates apply this job online.
PREFERRED SKILLS
• Min 4 Years experience in Sales Outbound Customer Support for India region
• Email and chat support. Knowledge of investigation of Cash withdrawal, deposit and Chargeback transactions.
• Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.
• A keen interest in and knowledge of the online gaming sector
• Strong communication, customer management and interpersonal skills
• Ability to present and influence credibly and effectively at all levels of the organization
• Must be able to work well with high targets and under pressure
• Must be creative and adaptable to the changing market trends
Knowledge of Hindi is must.
RESPONSIBILITIES
• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers. • Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members. • Operate as a lead point of contact for any and all matters specific to your customers • Build and maintain long lasting customer relationships • Develop a trusted advisor relationship with Customers • Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issue escalations as needed • Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
Additional information
- Remote status
Temporarily remote