Operations·Hyderabad

Temporarily Remote

Interested candidates apply this job online.

PREFERRED SKILLS

• Min 4 Years experience in Sales Outbound Customer Support for India region

• Email and chat support. Knowledge of investigation of Cash withdrawal, deposit and Chargeback transactions.

• Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.

• A keen interest in and knowledge of the online gaming sector

• Strong communication, customer management and interpersonal skills

• Ability to present and influence credibly and effectively at all levels of the organization

• Must be able to work well with high targets and under pressure

• Must be creative and adaptable to the changing market trends

Knowledge of Hindi is must.

RESPONSIBILITIES

• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers. • Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members. • Operate as a lead point of contact for any and all matters specific to your customers • Build and maintain long lasting customer relationships • Develop a trusted advisor relationship with Customers • Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issue escalations as needed • Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders

Additional information

• Remote status

  Temporarily remote

Grid Logic with a team of talented professionals excelling in Client Relationship Management, Business Intelligence & Operations Management, among other key capabilities helps clients turn strategy into action and set high targets, hence, enabling clients to drive excellence in their operations.Grid Logic combines domain expertise, process skills and technology to deliver world-class service and we ensure that the same job is done better and more cost-effectively by eliminating non-value adding tasks.