Customer Service Representative

• Identifying potential HNI customers who walk into the Elite Desk at the airport
• Giving a presentation about the services we offer.
• Establish and maintain strong relationships with clients and new prospects ( this is achieved by following up on the leads that did not result in sales or demos), listening to customer feedback and offering solutions
• Ensuring customer data is recorded in the CRM
• Meeting daily, weekly and monthly targets assigned.
• Identifying opportunities to cross-sell to customers who do not meet the Elite criteria.
• Handling inquiries with regard to product, pricing, customer relations and complaints.
• Utilizing effective selling approaches to meet conversion targets.
• Maintaining good rapport with the member; providing the right Elite experience and delivering quality service.
• Presenting daily/weekly reports on activities performed and key metric achievement.

Skill and Competencies

Functional

• Must be an exceptional communicator – verbal and written
• Good demo presentation skills.
• Good visual presentability ( Looks and Grooming)
• Process Knowledge
• Consultative Selling Skills
• Language skills – Excellent communication skills in English, regional language and preferably Hindi.
• Business / Telephone Etiquette
• Willing to work in a high pressure and constantly changing environment.
• Proficiency in MS-Office and video meeting applications like Zoom, Google Meet

Behavioural

• Values – Integrity , Respect , Customer Centricity
• Strong drive to succeed – go getter
• Good Listening Skills
• Executive Presence
• Persuasion Skills
• Service Orientation
• Influencing Skills
• Strong Interpersonal Skills
• Emotional Maturity
• Self-driven

Education and Experience

• Graduate in any specialization with 1-2 year experience working in retail stores in airports or selling high end personalised products in Retail Malls of repute.
• Experience in Personalized service would be an added advantage.
• Candidates from Aviation, Airport, TFS industries preferred.
• Candidate should be willing to work in early morning and late evening shifts.
• Candidate should be willing to work on Sundays.

Please contact MR Abhinav Mishra HR 'Mobile no' Given below.

Matrimony.com Ltd is the largest and the most trusted matrimony brand with employee strength of around 3500+ associates. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Jodii, Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Wedding Bazaar.
We are the pioneer and leader in the online match making business with over 4 million active members availing these services.
Matrimony.com has a pan India presence with 7+ regional offices and 100+ company owned retail outlets. Matrimony.com has recently been awarded the Superbrand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.