Customer Service Manager - Amazon Jobs In Annajiguda, Hyderabad
1 year ago Marketing & Communication Hyderabad 92 views Reference: 33216Job Details
Responsibilities:
- Team Management: Led and manage a team of customer service representatives, providing coaching, guidance, and performance feedback. Set performance goals and motivate the team to achieve targets. Foster a positive and inclusive work environment that promotes teamwork, collaboration, and personal growth.
- Customer Support: Oversee the delivery of exceptional customer service, ensuring prompt and accurate responses to customer inquiries and concerns. Handle escalated customer issues, resolve complex problems, and ensure customer satisfaction. Monitor customer interactions to identify areas for improvement and provide training or guidance as needed.
- Process Improvement: Identify opportunities to streamline processes, enhance efficiency, and improve the overall customer service experience. Analyze customer feedback, performance metrics, and operational data to identify trends and implement process enhancements. Work closely with cross-functional teams to drive initiatives that positively impact customer satisfaction and operational excellence.
Amazon Careers
Skills:
- Customer Focus: Passion for delivering exceptional customer experiences. Strong empathy and the ability to understand and address customer needs and concerns.
- Leadership Skills: Proven experience in managing and motivating teams. Ability to lead by example, inspire others, and drive performance.
- Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate with customers, team members, and stakeholders at all levels.
Company Description
Amazon was founded by Jeff Bezos from his garage in Bellevue, Washington,[7] on July 5, 1994. Initially an online marketplace for books, it has expanded into a multitude of product categories, a strategy that has earned it the moniker The Everything Store.[8] It has multiple subsidiaries including Amazon Web Services (cloud computing), Zoox (autonomous vehicles), Kuiper Systems (satellite Internet), and Amazon Lab126 (computer hardware R&D). Its other subsidiaries include Ring, Twitch, IMDb, and Whole Foods Market. Its acquisition of Whole Foods in August 2017 for US$13.4 billion substantially increased its footprint as a physical retailer.[9]
Amazon has earned a reputation as a disruptor of well-established industries through technological innovation and "aggressive" reinvestment of profits into capital expenditures.[10][11][12][13] As of 2023, it is the world's largest online retailer and marketplace, smart speaker provider, cloud computing service through AWS,[14] live-streaming service through Twitch, and Internet company as measured by revenue and market share.[15] In 2021, it surpassed Walmart as the world's largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime, which has over 200 million subscribers worldwide.[16][17] It is the second-largest private employer in the United States.[18]
Amazon has earned a reputation as a disruptor of well-established industries through technological innovation and "aggressive" reinvestment of profits into capital expenditures.[10][11][12][13] As of 2023, it is the world's largest online retailer and marketplace, smart speaker provider, cloud computing service through AWS,[14] live-streaming service through Twitch, and Internet company as measured by revenue and market share.[15] In 2021, it surpassed Walmart as the world's largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime, which has over 200 million subscribers worldwide.[16][17] It is the second-largest private employer in the United States.[18]
