Customer Service Executive

Job Responsibilities:

• Orders follow up from customers including payments and co-ordination for dispatches with Plants, Finance and Sales.
• Way Bill-Follow ups.
• Calculation of Commission, raising of Debit and Credit note.
• Entry in SAP relating to orders, delivering, shipment and invoices.
• Attending customer complaints and entry in SAP & give necessary solutions.
• Pricing, Generation of Rental Invoices, Credit Control
• Calculation of cylinder turnover ratio and related analysis.
• Calculation of Residual Gas, Account reconciliation
• Cylinder issue and recovery (17kgs+33 Kgs cylinders)
• Issue of delivery instruction to Plant for bulk
• Attending customers calls, Order Processing, Payment follow up, Forms follow up
• Bank Guarantee renewal follow up
• Processing of New Agreements & custodian of docs.
• SAP updating
• Customer Complaint Management
• Co-ordination with other department

Key Competencies

• Planning and Organizing
• Verbal and Written Communication
• Resilience & Goal Driven
• Computer literacy
• Knowledge of basic business principles

Please forward your resume to the mail id given in address.

This is a walkin - please walkin to the venue on the dates and timings mentioned in the post.

You can call to the HR on the mobile number given below.

SHV Energy Pvt Ltd in India is known by its brand name SUPER GAS. SHV Energy India is a 100% owned subsidiary of the family-owned Dutch business group SHV Holdings NV. The Group was established 120 years ago and is operational in 41 countries, employing around 60,000 people with a yearly turnover of around EUR 18.6 billion.