• Attend to and resolve queries received on phone, emails and fax from customers, sales
and credit control departments
• Attend to complaints in accordance with the company's guidelines and policy
• Coordinate with various departments to resolve queries within a stipulated time frame
• Chase deliveries with the transport/courier companies and revert to the customer with
ETAs.
• Trace missing parcels/goods and revert to the customer
• Handle queries from Wholesale accounts allocated and ensure all queries are dealt with
promptly and correctly
• Inform customers of any expected delivery delays
• Handle irate customers and manage their expectation
• Coordinate with Courier services to chase deliveries, collection and pending queries.
• Chase customers for in regard to discrepancy in Returns

SECONDARY RESPONSIBILITIES
• To proactively work towards reducing errors by addressing issues with the right dept
• To effectively work at reducing turnaround time and increasing customer satisfaction

Contact - Monika Bharti Please contact the HR on the mobile number mentioned below.