Customer Service Advisor

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

· High school diploma, general education degree, or equivalent.

· Ability to stay calm when customers are stressed or upset.

· Comfortable using computers.

· Experience working with customer support.

Job Location – Hyderabad

Industry – BPO

Domain – Support

Line – Inbound

Process – Voice

Shift – Rotational shift

Week offs - Flexible.

Job Types: Full-time, Fresher

Benefits:

• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• Yes

Talent Hunter is founded by Mr. Pardeep Kumar in 2017, He is an IMT Alumini with a 14 years of core experience in Human Resource services deliveries and had worked with Multinational Organization across Globe and managed Human Resources Services .