Customer Relationship Management

Primary Objective

Be the representative / front face of the organization to the existing / potential customers thereby enabling the organization in retaining the existing and expanding its new customer base to meet its envisioned growth.

Key Accountabilities / Activities

Customer Relationship Management:

• Effectively address/resolve customer enquiries across mediums i.e. in-person, over the phone, email, company website etc.
• Adroitly resolve the customer queries outside the purview of the RE cell by effectively making use of Request and Complaint Management system, liaison with appropriate departments and close the concern with the customer.
• Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution.
• Adroitly track all customer queries via organizational query traction mechanism like CRM etc.
• Generate customer delight by ensuring high responsiveness and closing the loop with customer on all issues and keep them updated/engaged during the process of resolution
• Efficiently guide the customer on school systems and process and ensure that the repository of updated information is available at all point in time
• Ensure ambient and customer friendly environment of the lobby area with assistance from the admin department
• Adroitly handle irate parents and ensure that each customer interface ends at customer delight as far as possible
• Adroitly be ready and facilitate the information of all elements pertaining to a child's life cycle in the school as well as post school activities, summer camps etc.
• Be a central point of contact for all Leave Certification Request i.e. Verification if LC request forms, Request Generation, Intra department liasioning, etc.

Contact - Roshani Pandey - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.

VIBGYOR High has been created with a vision to provide dynamic learning environment, which stimulates the holistic development of learners. Our curriculum offers learning beyond traditional methods & integrates a progressive approach involving innovation, communication, problem solving and teamwork.We are committed to providing an exciting, individualized environment, which stimulates intellectual curiosity; enhances creativity; builds self-esteem and confidence; fosters an appreciation for cultural diversity; and inspires a sense of social responsibility.