Customer Care Manager

Good Communication Skill in English and local languages

Will address customer issues, resolve them ensuring zero complaints.

Must Be Good At Customer Grievance Handling.

Must Be Able To Handle A Team Of 2 To 4 People.

Spearhead compliance, Complaint management and Service assurance for Contact Center.

Desired Candidate Profile

Should be able to join immediately

Optimize resource utilization in coordination with central WFM team.

Focused approached to deliver the client KPIs.

Ensure implementation of training sessions aligned to business requirements.

Focused approached to deliver the client KPIs. Optimize resource utilization in coordination with central WFM team. Ensure implementation of training sessions aligned to business requirements. Develop & implement contingency plans

Please Contact - Apeksha Khandelwal (HR) no given below

Infertility can be diagnosed with few basic tests such as AMH, AFC, ultrasound and incase of male through semen analysis. Nova IVF Fertility, Agra aims to cater to couples seeking high quality fertility treatment be it from the neighbouring districts such as Malpura, Kagaraul, Iradatnagar, Shansabad, Arnota, Pinahat, Jagau, Jagner, Tantpur, Batesar, Jitpur and Kachaura. The fertility Nova IVF center will be offering medical management, corrective surgical procedures, IVF -ICSI, advanced IVF such as ERA, PGT.