Customer Care Executive

• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions.
• Handle and gather confidential information.

Skills

Some of the key skills for a customer service professional are:

• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Familiar with the software used to connect with customers and gather their information
• Knowledge of applicable products and markets

Uni Cards is a new age fintech company with a mission to change the way people interact with credit. By reimagining the existing credit products and delivering an unmatched credit experience to millions of Indians, Uni is disrupting how the traditional credit card products work.