Customer Care Executive
4 years ago Marketing & Communication Bengaluru 370 views Reference: 227Job Details
Manage large amounts of inbound and outbound calls in a timely manner for UAE Customers
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Ask queries regarding insurance(anything related to hospital purposes)
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Company Description
Thumbay Technologies, owned by the UAE-based diversified international business conglomerate Thumbay Group, is a leading name in the IT sector delivering a host of services across several business verticals.
The company delivers outstanding solutions through its impeccable technology expertise combined with extensive experience. Thumbay Technologies prides itself in the variety, breadth and scope of projects it has successfully implemented over the years. The company helps its clients ready themselves for the ever-changing technological challenges by clearly understanding their needs and working alongside them for solutions.
The company delivers outstanding solutions through its impeccable technology expertise combined with extensive experience. Thumbay Technologies prides itself in the variety, breadth and scope of projects it has successfully implemented over the years. The company helps its clients ready themselves for the ever-changing technological challenges by clearly understanding their needs and working alongside them for solutions.
