Customer Acquisition Fresher's job

GoMechanic is hiring a Customer Acquisition!!

Location: Gurugram

Positions: 10

GoMechanic over the last 7-year period has become synonymous with quality and service in the auto aftermarket. In its latest avatar, GoMechanic is ably led by the Lifelong India group committed to solving consumer problems across the auto ecosystem. We are a bunch of 400+ co-workers who believe in a culture of meritocracy and customer satisfaction. Technology is at the heart of what we do and we continuously innovate to ensure we stay ahead of the curve. If solving deep-rooted consumer problems at scale excites you, GoMechanic is the place to be.

Key Responsibilities :

• Respond to customer queries and customers concerns
• Provide support for data collection to enable Recovery of the account for the end user.
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit the capacity for critical thinking and analysis.
• Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Skills Required :

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• Excellent proficiency in written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shifts)

Please contact MR Vikrant HR 'mobile no' given below.

GoMechanic over the last 7-year period has become synonymous with quality and service in the auto aftermarket. In its latest avatar, GoMechanic is ably led by the Lifelong India group committed to solving consumer problems across the auto ecosystem. We are a bunch of 400+ co-workers who believe in a culture of meritocracy and customer satisfaction. Technology is at the heart of what we do and we continuously innovate to ensure we stay ahead of the curve. If solving deep-rooted consumer problems at scale excites you, GoMechanic is the place to be.