CSA Manager-Azure (Global Accounts)

• Job number1470229

Responsibilities

Key responsibilities include:

• People Leadership
  • Modeling: Live Microsoft’s culture, values and leadership principles every day. Lead by example via direct customer engagements and a “showing by doing” mindset.
  • Coaching: Coach your team on a daily basis on how to accelerate deployments, drive usage, and achieve customer outcomes. Hold team and individuals accountable for results.
  • Caring: Support and enable professional development planning and execution for your team members. Create an inclusive, engaging, and motivating work environment.

• Driving Consumption: Manage the consumption of Biz Apps solutions and Support contracts to achieve business goals. Coach your team to develop opportunities to expand and accelerate consumption. Enable your team to collaborate with internal Microsoft stakeholders and external partners to seamlessly drive customer outcomes.

• Customer Centricity: Lead your team to become trusted advisors to customers and partners by anticipating trends (e.g. industry, technology) and support them in developing impactful relationships. Ensure team members provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement. Actively listen and act as a catalyst to create and sustain constructive tension and trust with customers, partners, and internal stakeholders by respectfully challenging their decisions and/or areas where they might do more. Build on your network and industry experience to connect customers/partners with ideas, people, and resources to support their success.

• Business Impact: Drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure they identify, communicate, and minimize business and technical risks. Lead your team to apply business and technical capabilities and integrate insights across complex customers/partners to resolve blockers and proactively create workaround strategies to circumvent complex or escalated issues. Identify widespread or global patterns in blockers and develop strategies to resolve and prevent them in the future. Manage the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Promise. Drive awareness of customer/partner challenges, industry trends, and competitor architectures across all levels of the organization to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.

• Technical Leadership: Foster a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings, and by establishing a cadence to calibrate on challenges and trends that impact across teams. Engage as a technical advisor and business advocate toward the improvement of the Business Applications solution area. Provide thought leadership by sharing deep business insight and driving critical decisions that impact Microsoft and the industry. Model how to engage constructively and transparently with the technical and/or business community locally and globally.

We are looking for a talented individual to lead a team of Cloud Solution Architects (CSAs). This CSA Manager role will directly manage a team of full-time employees that will cover Azure customers in their respective portfolios. This is an exciting role that will help fuel Azure Customer Success through customer retention and growth.

Other activities include: ​​

• Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a growing typical team size of upto 12+ employees in future across the region.​​
• Acts as a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships. ​​
• Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration ​​
• Lead team to meet and exceed monthly, quarterly, and annual team targets, Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.​
• Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management ​​
• Report on monthly, quarterly, and annual sales targets and deliver competitive business insights, trends, and analysis to drive ongoing performance improvements ​​
• Coach teams to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls ​​
• Guides team in identifying and articulating business value of role and solutions for customer organization. ​​
• Guides team to follow process, systems, and documentation as expected; ensures teams focus on identifying issues and barriers to efficiency; shares context for importance and business impact of process improvements. Works with team to prioritize recommendations for improvements; articulates broader impact of process gaps and inefficiencies. Ensures accountability for process adherence, influences adoption of recommended improvements and solutions. ​​
• Drives team readiness to ensure team members are equipped to guide customers in managing change. ​​Enables and empowers team to identify gaps and take ownership in driving action based on feedback and advocating on the customer's behalf to drive resolution; drives strategy for positive change within Microsoft. ​​
• Keeps up to date with customer information and industry trends through research (e.g., reads customer publications, speaks with direct reports and customer stakeholders). ​​
• Anticipates market direction around technology to ensure team is equipped with the appropriate capabilities. ​​
• Coaches team to develop and leverage understanding of customer business and industry; coaches against best practices to engage, capture, and understand customer needs. ​​
• Ensures fair and equal treatment of employees, avoids favoritism, addresses difficult issues directly, and shows empathy and compassion. ​​
• Leverages best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. ​​
• Coaches team to build customer success plans and utilizes them to build industry/team plan, leveraging own expertise and hands-on experiences (e.g., success plan workshops); aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform). ​​
• Promotes company policies, procedures, mission, and values, by training and providing direction to direct reports in their use and application. ​​

Qualifications

Required Minimum Qualifications:

• 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.
• Functional experience and/or technical certifications in one or more of the Microsoft Azure Cloud or relevant.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States.