Roles and Responsibilities

• Calling & Counseling the customer and take informed decision with regards to their financial wellbeing.
• Generating & analyzing customer Credit Report and coaching customer on the same.
• Provide email support to clarify customer queries, follow up and reminder calls related to their accounts / portfolio and reminder calls to customers.
• Coaching and delivering great customer experience during each interaction.
• Record details of enquiries, comment and action taken.

Desired Candidate Profile

Graduate/ Undergraduates both can apply

Minimum 6 months of domestic collections experience in any corporate sector is mandatory

Candidates who can provide relevant documents related to the experience shown in the resume should only apply

Passionate with quick decision capability is an added attribute.

Collection background with customer service mindset can apply.

Candidate who can express about the role, articulate, speak and understand both English and Hindi language are preferred

Candidates who are ready to go for voice profile should apply.

Perks and Benefits

Attractive monthly incentive plans with performance rewards

Contact - Pratham - HR - Mobile number given below

Please contact the mobile number given below

Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 6 years now partnering with all the leading Banks in the country. The business has grown profitably to over 200 strong employees