Consulting - CS&AD - Manager - Service Now 1

Job requisition ID :: 28785

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Work you’ll do

As a Manager in our Consulting team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:

• Lead the development team and manage the project /sprints to the program plan
• Understand the business context and how to translate business requirements into functional requirements and document functional design
• Work with program resources to define sustainment governance and processes as part of operational transition
• Provide the functional escalation point for development teams
• Be the liason between functional team and developers to ensure all user stories are clear, concise and of high quality
• Facilitate story grooming /elaboration and design sessions
• Develop and manage functional and Lead Test team
• Lead testing effort including Test strategy/plan, test script development and test execution include defect tracking
• Work with program resources to develop deployment plans and manage deployments

Qualifications

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
• Minimum of 6+ years of ServiceNow implementation experience in large complex environments
• Minimum of 5+ years of technology implementations
• Advanced understanding best practice frameworks such as ITIL and deep project management experience
• Industry, business function knowledge with IT/HR/Customer Service
• Demonstrated ability to work in a fast paced and changing environment with short deadlines
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Strong technical project management and / or leadership skills and
• Experience with software development support tools (e.g. Jira, Rally etc.)
• Certified ServiceNow System Administrator (CSA)

Eligibility criteria and requirements:

• Master’s degree – MBA / MCA / Master’s in Software Engineering
• Certified Scrum Master (CSM)
• ITIL V3 Expert Certified
• Telco Customer Service, field services knowledge and experience
• HR Services knowledge and experience

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, Consultant across our organization:

• Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
• Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
• Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
• Identifies and embraces our purpose and values and puts these into practice in their professional life.
• Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world.