Commercial Executive

Job Id: IN _E1

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

As a commercial executive, you will be providing internal and external customer support (e.g. basic technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities

• Customer assistance Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external
• teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
• Customer requests Coordinates appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and
• scheduling, resourcing, quotes, price lists, invoice) is in place.
• Customer relations Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Data analysis Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
• Collection of cheques from customers and ensure that accounting in books
• Collection of BGs and ensure that timely submission to customers & submission of required documents.

The Company Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers’ data to meaningful customer outcomes.