Collections Mgr- Credit Cards- Salem & Trichy

Job description

• Manage and deliver optimum performance in terms of roll backs, resolution and optimum utilization of field resources to increase efficiencies on the assigned portfolio.
• Follow up on strategies of field for the portfolio managed.
• Monitor and review field team to achieve set targets.
• Achieve the Resolution, Normalization & Rollbacks as per targets.
• Inventory Control for reducing opening balance of portfolio using the roll back & normalization concepts.
• Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket manager/ Centre Manager to prevent the same
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
• Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
• Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
• To ensure the SD Preferred Process is followed with separate focus on various Pre-defined Prefered segments.
• To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers, dedicated HDB(ADFC) callers and Referrals.
• To ensure Branch liaising is recorded through trails and capture of correct action code for monitoring and reporting purpose.
• To focus on reduction of NPA with special attention to 30+ Dedupe, H block segment and Sticky NPA, along with higher resolutions and rollbacks on the focus segments.

HDFC Bank is one of India’s leading private banks and was among the first to receive approval from the Reserve Bank of India (RBI) to set up a private sector bank in 1994.Today, HDFC Bank has a banking network of 5,345 branches and 14,533 ATMs spread across 2,787 cities and towns.