Client Account Manager - Background Verification (Day Shift)

2 years ago Banking Kolkata 442 views Reference: 14288

Job Details

The process of Background Verification is an essential element of the on-boarding cycle. There is much emphasis given to this while an employee is being hired. Hence, it becomes critical for the HR department to inculcate this functionality for obvious reasons of stamping the authenticity of the candidature. Background verification is the process of looking up and compiling employment screening, education screening, criminal and court record checks, address checks, reference checks and many more of an individual. The role of an ANALYST is to ensure that the appropriate background check(s) are conducted based on the credentials received from the clients.

Client Account Manager:

Job Description:

Co-coordinating with the clients building and maintaining client relationship and providing efficient and quality service delivery
Pre-screening the background verification forms to ensure complete details and supporting doc's are provided by the employees and to co-ordinate with the client SPOC regards to insufficient details.
Scrutinize the docs and details provided by the employee for fake companies, fake universities, forged or fake docs and immediately intimate the client if found any.
Processing the background verification forms as per the client's requirement for different checks like address, education, prior employments, reference, criminal record, India and global data base check.
Work with the cliental protocol and help the client to close case.
Responsible for raising invoices for the delivered reports/project wise on monthly basis for collection of payment with the proposed timeframe.
MIS reporting to the clients and the Management on regular basis aiding decision making and also handling escalations calls.

Desired Candidate profile:

Excellent interpersonal and communication skills along with client relations management.
Ability to communicate diplomatically and acquire required information.
Meeting/exceeding client service level to ensure quality and standards for the branch.

Client Support Executive:

Job Description:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skill Set Required:

Exhibiting patience in order to appease the most difficult clients
Good knowledge of managing the performance of the team.
Exceptional verbal and written communication skills. Can communicate in English and Local Language of that location wherever hired.
Phenomenal conflict-resolution skills.
Good problem-solving abilities.
A customer-oriented individual.
Ability to meet deadlines and prioritize tasks.
Excellent negotiation and sales skills.
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.
Ability to multi-task, prioritize, and manage time effectively
Good to have Background Verification Experience & Domestic Call Centre Experience

Education Qualification: Any Graduate

Experience: 2 - 5 years

Preferred Background verification experience

Location : Bangalore