Central Ops Support Executive, IN External Fulfillment

Job ID: 2036112

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
4. Train and direct sellers for execution and adherence of norms and practices
5. Trigger the audit of the sites by field executives for various operational performances, restrictions, and norms
6. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
7. Willing to work on weekends

BASIC QUALIFICATIONS

1. 0-1 years of experience in an any role, preferably Operations.
2. Excellent Communication Skills.
3. Demonstrated analytical ability, results-oriented environment with external customer interaction.
4. Highly proficient in Microsoft Office and Windows based applications.
5. Able to work on weekends
6. Should be fluent in Hindi and English

PREFERRED QUALIFICATIONS

1.Graduate.
2. Skill to handle sellers as stakeholders/customers with outstanding organizational and follow-up skill
3.Good analytical and problem solving skills with a capability of setting priorities and working under pressure
4. Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
5. Experience in working with logistics and/or manufacturing industry is an advantage.

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