Call Quality Analyst
1 year ago Medical & Healthcare Hyderabad 114 views Reference: 28025Job Details
Call Quality Analyst
Medvarsity
- Analyse /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards of Medvarsity.
- Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization and helps ISM's in improving their performance.
- Performs Mock -Calls with new hires post-training to determine readiness for moving into teams.
- Quality Analyst is responsible for facilitating calibration/group sessions regarding quality programs
- Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work relationships & partnering with the Leadership team & Training Team.
- This Position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
- The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement recommendations to the sales team leader and monitoring the result of the stated recommendation
- Contact - Sharath Pendru This is a walk-in to proceed further contact HR at the venue on date and time mentioned.
Company Description
We are Medvarsity, Asia's largest and fastest-growing health edtech company. We offer online and blended learning courses for doctors and healthcare professionals. We positively impact the professional careers of over 60% of all healthcare professionals in India. Around 5 lakh doctors across 192 countries have completed our online courses.
