Business Support Specialist / IT Client Service Specialist

Job Description

Business Support Specialist / IT Client Service Specialist

Work Location: Sector - 132, Express Trade Tower, Noida

Industry: IT Product & Services

Education & Experience: Graduate; 2-3 years

Timing: 12 PM to 10 PM (Pick & Drop Facility from & to Botanical Garden Metro Station)

Package: salary as per market Standard.

Skills Required:
• Excellent communication skills (written & oral)
• Knowledge of Excel will be a plus point

Job Description:

1. Reseller Integration:
• Work along with all the BDM’s to identify new business opportunities.
• To attend online meetings with potential clients/resellers to determine technical and functional requirements and ensure that all the necessary information is collated prior to producing a solution.
• Analyzing customers’ requirements and providing them solutions as per their needs.
• Manage on-boarding of new resellers by explaining to them the benefits of different products and services of the company by giving product demos online.
• Collaborate with the reseller’s development team during the entire API Integration till they go live.
• Acting as a single point of contact for all the resellers to fix their technical issues/queries during their testing phase.
2. Vendor Integration:
• Responsible for managing the vendor onboarding by giving platform demo for the assigned vendors.
• Setting up the new vendors in the activate-here system.
• Responsible for maintaining the existing vendors by uploading their keys and software asserts in both backend and frontend.
3. UAT Management
• Lead testing cycles of the proposed solution in a non-production environment to help the users understand the proposed solution and get it ready for deployment.
• Coordinate the approvals necessary to deploy the solution in Production.
• Giving UAT Sign off to TDIT team on behalf of business to deploy the new project/enhancement into the system.
4. Post-Sales Operations:
• Order Monitoring – follow up on open orders and get them close asap.
• Incident Management – Manage a ticketing system, monitor queue, and assign tickets within the team.
• Support in billing-related queries from vendors and business units.
• Generation of reports Daily/weekly/monthly for vendors to give complete information of after-sales performed in a month.
• Product setup and maintenance.

Contact - Priya Sharma

Interested candidates can walkin directly or mail their resumes to the mail id shared.

Originally founded in 2009 as Blue Thread Solutions, Axtrum operates from its offices in London and Noida (India) and serves customers in the USA, UK, Continental Europe and India.
We are a solutions driven organisation and we love to be challenged with complex business problems. Innovation is at our heart and we keep finding new and better ways of doing things, making continuously improve our customers and ourselves.