Business operations Specialist

Job ID: R167284

Join us as a Business Operations Specialist on our Business Support team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve:

You will be part of Global Pricing Transformation team of Dell Technologies, providing support to sales ad finance users globally. You will support the pricing applications and be responsible in driving our growth. The role offers a great opportunity to leverage ones Business & IT knowledge and delight the users.

You will:

• As part of business support operations, provide support to users (global sales and finance organization) on issues / queries related to Pricing applications
• Engage business & IT teams as necessary to investigate the issue reported and to resolve. Document the progress during the resolution process. Own and drive critical business issues to closure.
• Track and manage Incident ageing on a regular basis, so that the resolution time remains within agreed target
• Engage business & IT teams to carry out RCA and document the same. Identify unique / complex issues and document them as part of Knowledge Base.
• Report incident management & performance KPI’s at agreed intervals. & Identify issue trends and carry out corrective measures.
• Drive continuous improvement initiatives to improve operational efficiency.

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Providing business / IT support to users globally and experience of doing so across different shifts. Experience of driving Major Incident Management (MIM) would be an added advantage.
• Experience of carrying out RCA, Knowledge management and Reporting
• Good understanding of service delivery processes.
• Graduate with 1-2 years of Work experience

Desirable Requirements:

• Awareness of tools used for proactive monitoring of system resources.
• Good knowledge of IT systems design including overall architecture, interfaces (API, service oriented, etc), messaging (MQ), database (SQL) and underlying infrastructure
• Coding, debugging and troubleshooting skills
• Experience of providing application or infrastructure technical support would be an added advantage

Here’s our story; now tell us yours:

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.