Business Operations Manager, Global Delivery Center

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 8 years experience in an analytical or consultative role with experience working with client and stakeholder executives
• Experience in Go-to-Market (GTM) Enterprise Sales/ GTM planning lifecycle in consumption driven technology businesses particularly Iaas and Cloud
• Experience working with data sets and analytical tools (e.g SQL) and extracting insights

Preferred qualifications:

• MBA/Master's degree or other equivalent degree
• Experience building and storyboarding on slides, speeches, and briefing documents
• Experience working in areas like GTM, Sales, Customer Success
• Ability to turn ambiguous information and unstructured challenges into insights, plans, and recommendations in a constantly evolving environment

About the job

Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

Customer Experience represents a large regional organization covering 5 functions: Customer Success, Support,Training, Professional Services, and Customer Advocacy and Insights. Customer Experience team ensures that Google Cloud customers adopt and realize business value from their Google Cloud solutions.

As a Business Operations Manager, you will exhibit sound business judgement, with an ability to influence others. You will structure and articulate complex, ambiguous, and potentially difficult business issues to advise the Google Cloud Leadership team. You will help in shaping the vision and trajectory for the cloud business, partnering with leadership to run regular business reviews and keep the business on track with both our short-term and long-term goals.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Define and implement the process for demand and supply management of resources in collaboration with hiring managers and staffing.
• Forecast and allocate resources as per the demand and capacity planning.
• Develop business continuity plans and conduct business performance reviews across operational metrics with internal stakeholders to solve problems and provide actionable insights.
• Serve as a skilled problem solver and facilitator with all stakeholders.
• Define, launch, and drive strategic and analytical initiatives to improve internal processes and operations; work closely with cross-functional teams and executive leadership.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results