Business Operations consultant

Job ID: R164100

Business Operations Consultant -APJC CSG Technical Support ,Global Transformation and Standardization

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Business Operations Consultant on our Business Support team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

Within the Global CSG Transformation and Standardization organization, we are looking for a Consultant to join our team based in APJC. The successful candidate will work with a diverse regional team of process lead subject matter experts (SME) and senior project managers, supporting the regional operational technical support teams within CSG to cover Basic, Premium and Client ProSupport, as well as, working closely with cross-functional teams across all of Dell Technologies Services.

You will:

• APJC Business Advocate is responsible to support & lead all business excellence, continuity programs through regional operations teams.

• Working closely with business leaders and CSG Ops Excellence and GTS cohorts.

• Owns, develops sustenance and performance excellence initiatives. Sustaining and performance excellence initiatives (Dispatch related). Regional cross Functional engagement to Field / Depot / Part Teams. Regional/country specific support (needs-based, Japan focus).

• Regional OCB, OTS support.

• The business advocates is a key role in the future forward GTS design to play critical role to run RTB and BMS governance, Regional AOP planning & tracking and Design and own regional excellence plans

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelor's degree or equivalent with a minimum 10 years’ experience in customer service or IT industry experience.

• Strong customer focus, drive for results and ability to develop stakeholder relationships

• Strong leadership experience, able to support and develop team members with the ability to influence others, including executive leaders

• Strong presentation skills ability with experience presenting to senior and executive leadership

• Self-drive, ability to work with ambiguity and set strategic direction (short/medium/long term)

• Analytical and experienced in leveraging data and metrics to find the root causes and set the directions for improvement

• Strong project management background with proven ability to lead cross functional initiatives, and drive for exceptional results.

• Fluent English mandatory,Chinese or Japanese is plus

Desirable Requirements

• Experienced in project management office (PMO) practices

• Internal candidates with knowledge about APJ and Commercial busines

Here’s our story; now tell us yours

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.