Business Analyst MIS-HIG011683

Inviting applications for the role of Assistant Manager, WFM (Reporting)
In this role, you are required to: -
• Maintain reports & spreadsheets for historical data, manage email queues
• Work closely with Operations for daily, weekly & monthly reports
Responsibilities
• All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
• Providing insights on existing data to internal/external stakeholders
• Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
• Process orientation, including strong organizational and prioritization skills.
• Excellent analytical skills with ability to problem solving.

Qualifications we seek in you!
Minimum Qualifications
• Any Graduate (PG added advantage)
Preferred Skills
• Excellent analytical skills & attention to detail
• Power BI
• SQL Database, Access Automation
• Presentation Skills
• Lean/Six Sigma Certified
• Good Communication skills both written and verbal
• Should be very comfortable with handling lots of data & numbers
• Should have good working knowledge of using Excel
• Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
• Strong analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required
• Data Science

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide.