Business Analyst - Analytics

Job ID: BFS018919

Are you the one we are looking for?
We are inviting applications for the role of Business Analyst, Analytics
In this role, you will support a US Banking client services remediation operations with reporting, data analytics and support management information system services.
Responsibilities
• Creation of Daily/Weekly Monthly reports in adherence to process timelines
• Coordinate with various teams to ensure availability of data
• Create and develop and modification of excel based tools / SQL /Power BI
• Preparation of dashboards & variance analysis to assist operations
• Track process metrics, SLAs and driving improvement
• Utilize experience working with MS Office (Excel/advanced excel), VBA Macros, SQL queries, Power BI reports
• Assist Operations team to consolidate, track and report the status of Key deliverables
• Provide reports related to business performance
• Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.
• Liaison with key stakeholders to support new remediation deals
• Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges
Qualifications we seek in you!
Minimum qualifications
• Bachelor’s degree
• Experience in Business and Data Analytics
• Excellent Data Analysis skills & Independent client handling & execution ability
• Prior experience working with MS Office (Excel/advanced excel), Macros
• Excellent analytical, problem-solving techniques, and communication skills

Preferred qualifications
• Previous Customer experience in the Banking Customer remediation
• Understanding of Banking Contact center and back-office Services, Banking customer remediation
• Prior experience working with SQL, POWER BI
• Prior knowledge of handling reporting Applications

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

In Genpact We are extensively working on driving transformation via digitization. We are looking at all opportunities across the employee life cycle from Prospect to Alumni where every touchpoint for the employee is Digital enabled outstanding experience. We wish to be results-oriented, creative and totally disruptive to change all traditional models of employee services.