Associate-Trans Processing - L1

Job Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role, you will get to:

• Be the Point of Contact: Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
• Strengthen relationships: Establish and maintain communication with the customer and/or team

Qualifications:

Our most successful candidates will have:

• Excellent verbal and written communication skills; proficient reading skills
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Multi-tasking skills showcased through the use of several applications; preferably with experience working on CRM applications
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Prior customer service experience a plus

For over 30 years, we’ve been delighting customers through better process. From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.