Associate T & E

Job: 333306BR

The T&E Associate will cooperate on designing the operational process for Corporate Credit Card Management in cooperation with Hub T&E Manager for US and will proactively collaborate with regional NGSC/FRA teams such as Procurement, Treasury, IT, T&E and will ensure credible cooperation with divisional stakeholders including local business/FSC. Also, play a key role in escalation management.

The T&E Associate will be responsible for implementing standardized CCC Process for assigned regions/NGSC Center and will ensure that the scope of the project is communicated correctly with all regional stakeholders and that progress is being reported regularly and in line with approved schedule.

Your responsibilities:

Your responsibilities include, but are not limited to:

• Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational SME and 2nd level support. Support a strong control environment, follows-up on audit issues and supports to implement correcting measures

• Ensures that delivery of projects targets are achieved timely and in high quality. Support transition and is responsible for knowledge transfer and knowledge retention within T&E scope. Being regional representative of the Hub T&E Operations team, facilitating clear and concise communications and helps to establish and maintain strong relations with the site leadership team.

• Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc. Support the measurement and delivery of service levels and T&E KPIs. Coordinating end user training to deliver operational performance excellence and continuous improvement projects

• Partner across FRA Operations (Global, Regional and NGSCs/ FSCs) promoting the CCC objectives across the Service Centers: increased spend, high compliance

• Supports change management activities surrounding the deployment or enhancement of the processes in the region including coaching and mentoring site team members to enable personal and professional development

• Act as SME for Novartis Expense Manuals for internal and external stakeholders. Support the Service Delivery Manager T&E Operations in the documentation of processes, policies and procedures, which comply with Novartis and Finance Core standards. Ensure compliance with Finance Core, Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements

• Collaborates with internal SMEs in country and internal domains across Procurement, T&E, TCM, IT, etc. Collaborates with FRA OPS Compliance & Controls and Corporate Financial Controls teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible

• Support relevant regional boards, SMEs and FRA Ops groups to build strong T&E community across domains. Collaborates with T&E Analytics teams to support/create accurate reporting on Corporate Cards process.

Novartis was created in 1996 through a merger of Ciba-Geigy and Sandoz. Novartis and its predecessor companies trace roots back more than 250 years, with a rich history of developing innovative products. From beginnings in the production of synthetic fabric dyes, the companies that eventually became Novartis branched out into producing chemicals and ultimately pharmaceuticals.