Associate Director, Training & Quality

Requisition #: R1323524

Key Responsibilities

• Lead TQ support for a new strategic offering, training as a Service for our clients
• Drive continuous improvement program across processes
• Analysis of utilization, efficiency and available data for the process
• Undertake detailed process improvement studies and up skills the team members
• Mentor Green Belt/Yellow Belt projects
• Drive culture of continuous improvement
• Provide Training and quality support, development of metrics and dashboards in line with customer requirements
• Ability to lead a team, coordinate with other locations and drive standardized practices
• Should meet and exceed client metrics: External & internal quality metric should be consistently green
• Strengthen quality management processes/framework to improve quality delivery
• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Ability to get out of the box ideas and Process Improvement Initiatives in the process
• Should drive Process Control & Compliance in addition to managing Audit requirements
• Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
• Should have persuasive, collaborative and influencing skills
• Strong interpersonal skills to manage client expectations/engagements effectively
• Excellent Transactional Quality Domain Knowledge
• Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
• Design overall framework of learning development for associates across Global locations
• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
• Define a framework for measurement and analysis of learning impact on change in associate behavior and performance
• Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs
• Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications
• Adoption of Global processes and practices , to standardization
• Innovate new ways of learning and help drive adoption of Tech infused learning solutions
• Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs.
• Work with Global teams to integrate Enterprise learning resources
• Lead Governance & performance reviews for areas driven by T&Q team

STRATEGIC INPUTS / SKILLS REQUIRED

• 15+ years of industry experience in Quality & Training domains
• Excellent command on Powerpoint presentation & excel
• Demonstrated success in Transactional Quality & Training
• Exposure to different improvement frameworks like six sigma, lean
• Thorough knowledge of MS office tools like Power point & excel are critical for the job
• Exposure to evolving Technologies, automation
• Strong communication & facilitation skills
• Strong analytical skill- ability to work with huge volume of data using statistical tools
• Flexible approach to tackling projects
• Good team player
• Good Presentation skills

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.