Associate Director of Trust and Safety Wellness and Resiliency

Requisition #: R1303262

Key Responsibilities & Expectations:

• Planning and developing a global wellness strategy, leading multiple initiatives and core processes, including mental health awareness, nutrition, physical activity, etc. and maintaining alignment across geographies
• Work with key client stakeholders for driving Mental health and wellbeing initiatives, focus on increasing resiliency and reducing risks in the Content Moderation space
• Build a deep understanding of the nature of content type within each platform, their specific goals, the nuances by markets, and consistently delivering the best human experience
• Project manage global initiatives on wellness, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments and each team member is using a consistent wellness framework
• Focus on driving insights on wellness through strong Innovation, Analytics and Insights discipline
• Leading development related to various benefits and experience on content development as well as employee engagement, in collaboration with external partners
• Manage relationship with third parties providing Onsite certified coaches, counselors and psychologists.
• Drive the Engagement calendar along with the Wellness coordinator for each client/region to ensure new and innovative activities are enabled for the employees
• Continuously improving strategy and program effectiveness through measurement, feedback and insights
• Work with key cross functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of annual strategy on Wellness
• Maintain relationships with external consultants, industry groups and thought leaders to promote leading practices, internally and externally.
• Managing multiple vendors, ensuring the right mix of innovation, creativity and quality for best value within smart spending guidelines

BASIC QUALIFICATIONS:

• Extensive experience in managing wellness for large & diverse Trust & Safety / Content Moderation teams of remotely located professionals
• 10+ years of prior Global Health and Wellness professional experience
• Bachelor’s Degree in Psychology, Social Work, Human Resources Management or other related fields is preferred
• Technical knowledge of health and insurance and wellness benefits
• Strong project management and problem-solving skills
• Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization and build strong relationships within and outside the Total Rewards team
• Previous experience managing a team
• Previous experience managing vendor(s)

PREFERRED QUALIFICATIONS

• Experience with end to end BPO Operations and industry’s best practices
• Ability to meet multiple demanding deadlines simultaneously
• Excellent communication and client management skills, presentation abilities and stakeholder management
• Strong organizational and analytical skills
• Demonstrated ability to interface with multiple levels of management
• Proven ability to work independently
• Ability to be flexible and work creatively and analytically in a problem-solving environment

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.