Assistant Manager- Sales & Services

* Assist Sales Manager in the supervision of sales sections & guide sales team for daily store operations to ensure effectiveness and provide support in implementing strategies to attract customers.
* Responsible to achieve the sales target for the assigned section and recommend solutions to enhance store’s profit.
* Coordinate daily customer service operations (e.g., sales processes, orders & payments) and assist in tracking the progress of weekly, monthly, quarterly and annual targets.
* Participate regularly in the Managers meeting and ensure the implementation & execution of decisions made.
* Check the quality of gold by manual testing and also with the help of gold check karat analyser.
* Calculate and share the estimates upon making the sale.
* Perform end to end activities of bill transaction for D2D (Dealer to Dealer) in cases of Advance, exhibition etc. where transactions take place between showrooms.
* Ensure the assigned team is communicating Malabar Promises, product details (e.g., product name, features, making charge, stone charge, etc.) and offers to ensure customer delight in each sale.

Malabar Group was conceptualized by an eclectic team of entrepreneurs, under the visionary leadership of Mr. M.P Ahammed, who sought to establish a jewellery trading company in the historical city of Kozhikode in Kerala, India. With the group headquarters (MHQ) in Kozhikode, the national and international operations of Malabar Gold & Diamonds are handled through Malabar National Hub (MNH) in Mumbai, India, and Malabar International Hub (MIH) in Dubai, UAE respectively. Malabar Gold & Diamonds is the flagship company of Malabar Group, a leading diversified Indian business conglomerate. Established in 1993 in the Indian state of Kerala, Malabar Gold & Diamonds today has a strong retail network of 326 outlets spread across 11 countries, 12 wholesale units in addition to offices, design centers and factories spread across India, Middle East, the Far East, the USA & the UK.