Assistant Manager Operations

• Ensure internal methodology is followed to manage and run efficient operations.
• Manage day to day center operations in the absence of the Call Center Manager.
• Meet Service Level Metrics
• Work with support departments to ensure staffing strategies are effectively executed
• Document and communicate system and business process gaps
• Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
• Meet or exceed revenue goal.
• Meet or exceed all performance goals.
• Meet or exceed all production goals
• Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).
• Conduct cross-trains and up-train at the request of the Call Center Manager.
• Thoroughly and accurately re-cap the shift through a detailed End of Shift Report.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Teleperformance SE is an omnichannel company headquartered in France. The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world.