Experience : Minimum 6 months experience as Assistant Manager in ecommerce

- The main responsibility of an Assistant Manager is to act in the role of a manager in the managers absence

- Manage Team leader, Trainer and QA to monitor team.

- Orient and allocate human resource needed to achieve KPIs / SLA.

- Execute process and daily tasks of Contact Center as Client required.

- Create and propose reports that Manager requests.

- Coach, train and monitor Team Leader on How to manage daily operation and achieve the target KPIs.

- Communicate with Client to handle issues.

- Have meeting with Client frequently as discussed

- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Be the point of escalation in case supervisor and/or Team Leader cannot handle an issue.

Contact - HR

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Eligibility Criteria: Must be Fluent in English & Hindi Fresher & Experienced both can apply Qualification: 10+2 & Graduation Must have Desktop/ Laptop with windows 10 &100 mbps broadband connection (Mandate)