Assistant Finance Manager, Acquired Business Finance Services

Job ID:R-46834

Unilever’s Purpose is to make sustainable living commonplace, and this is underpinned by The Unilever Compass: Purpose-Led, Future-Fit is our new, single growth strategy based on three beliefs; Brands with

Within UniOps, the Commercial Experience [ComEx] has always been a pioneering organisation - providing financial services across Unilever such as Record to Report (R2R), Source to Pay (P2P), Global Control Service Centre (GCSC), Supply Chain Finance Services (SCFS), Zero Based Budgeting (ZBB), Treasury, and Parent & Holding Controls (TRC).

While ComEx has focused in the past on Unilever well established businesses, it is now extending its scope to include Direct To Consumer [DTC] Financial operations aligned with the Future Target operating model to support the growth ambition of Divisions.

Direct To Consumer [DTC] - Direct To Consumer Services is a new platform with 3 main pillars: Brand Stores, e-commerce DTC and Home Delivery. This unique business model is mainly built on acquisitions and is part of the multi-channel strategy that is expected to drive revenue growth.

Finance Operations for DTC Services are currently managed by a dedicated DTC Finance team in Foods & Refreshment Division along with various 3PSPs. Given the different business model, the activities are operated on NetSuite ERP platform instead of SAP, combined with different IT tools and interfaces with the scope of controls as AFCF. Finance operations include R2R, P2P, & O2C.

Main Accountabilities

The Assistant Finance Manager - DTC Services will be responsible to deliver end-to-end DTC Finance operations to ensure a seamless customer experience. The role specifically includes the following:

• Drive process standardization consistently across all countries and Business models.

• Drive process [GPM] compliance score at 95% + and AFCF compliance score at 100%

• Identify the process exceptions; define action plan to drive it to close on the exception

• Partner with DTC business contacts to close on process exceptions, if any

• Collaborate with cross functional teams to resolve operational issues in service delivery [i.e: IT / MDM / GCAD / FET etc..]

• Focus on Continuous improvement which results in efficiency in operations and Cost

• Drive actions in consistently delivering Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) targets

• Be the Subject Matter Expert and single point of contact for both DTC business teams and 3PSP

• Partnering with project team in different phases of transformation:

  • Design Phase : Providing input on operational complexity of process / process steps

  • Deployment phase : Lead the change management amongst business and 3PSP users

Skills/ Experience:

The successful candidate for this role will bring an ideal mix of experience across the core areas of finance operations, a deep understanding of finance processes and have an ability to implement digital transformations.

Key skills and proficiencies required for this role are:

• Best-in-class academic and professional pedigree in business / functional management

• Overall extensive experience in finance roles, with in-depth knowledge of these functions.

• Strong Understanding of end-to-end business processes AND working knowledge on ERP: Net Suite

• Deep problem-solving skill and an ability to have a clean slate approach to demystifying the problem on hand

• Ability to network and influence cross functional teams to secure their support in resolving operational issues

• Excellent communication and stakeholder management skills

• Understanding and excellent application of analytical tools – Power BI; Microsoft Excel and proficiency in using Power point would be highly desirable.

• The ability to cross the bar on Unilever stands of leadership

  • Inner Game – Personal Mastery, Purpose & Service and Agility

  • Outer Game – Talent Catalyst, Consumer Love, Business Acumen and Passion for High Performance.

Direct Reports

Direct line management of 3PSP. The candidate will also be required to demonstrate stakeholder management across peers and superiors.

Key Interfaces

• Third Party Service Provider [3PSP]

• Group Chief Accountant Department [GCAD]

• Global Performance Management [GPM] Teams

• Country Controllers & Finance Excellence Teams

• Operating Centre leads for the key processes

• IT / MDM / I&A teams

• Audit Teams [SoX / Corporate audit]

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Unilever plc is a British multinational consumer goods company with headquarters in London. Unilever products include food, condiments, ice cream, cleaning agents, beauty products, and personal care. Unilever is the largest producer of soap in the world and its products are available in around 190 countries.