Analytics Manager

Requisition #: R1264373

Job description

Lead a team of 15-20 data Analysts / Engineers within Banking / Insurance / Healthcare / Automotive Domain.

Understand the business requirement and ensure delivery as per expected standards.

Key responsibilities include: -

• Develop a strong rapport with the client, understand their needs and create solutions that meets their requirement
• Manage operational workflow and ensure seamless delivery for both quick turnaround analysis and long-term projects
• Mentor the team and guide them on difficult situations
• Hold regular meetings with the client at agreed-upon intervals and ensure that the team is aligned with the client needs at all time
• To build a team of capable analysts who have prior experience in SQL / SAS & BI
• Take a consultative approach with the clients and support the solutioning team when needed
• Up-skill self with the latest advances in the BI domain

Skills required:

• More than 10+ years of overall Business experience and 7+ years in SQL / SAS & Visualization tools
• Understanding of Contact Center operations is good to have
• Hands-on experience in SQL, SAS, Reporting, Tableau & Power BI
• Experience in Text, Speech & IVR analytics would be added advantage
• Advanced Excel and PowerPoint skills

Essential skills

• Hands-on experience in data handling tools like SQL, SAS, Power BI & Tableau
• Banking, Insurance, Project Management, Client Interactions
• Must have handled teams and been in a Managerial role for at least 3 years
• Contact Center operations
• Excellent communication skills
• Adherence to timeliness
• Willingness to work in shifts
• Detail oriented

Experience: 10 to 12 years of Overall Experience. Modelling experience Preferred

Educational qualifications

Any Graduate/Post-Graduate

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.