Advisor II, Transaction Processing

Requisition #: R1302700

Essential Functions/Core Responsibilities

• Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
• Perform tasks that are not always clearly defined yet are part of a regular workflow
• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Prepare complete and accurate work including appropriately notating accounts as required
• Maintain basic knowledge of client products and/or services
• Operate computer to key and/or verify information
• Job requirements may vary by country and will not contravene any local laws

Candidate Profile

• High school diploma
• Courteous with strong customer service orientation
• Basic computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with proficient attention to detail
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed

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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.