Account Delivery Head (ADH)

• JOB ID 2821224

Role Purpose

The purpose of the role is to drive and improve deliveryfor mega-gamma/ key growth accounts by providing innovative solutionsthrough automation and next generation technologies, ensuring righttalent supply chain to enhance customer satisfaction and lead organicgrowth.

Do

1. Delivery Management
   1. Ensure seamless delivery of projects in a Mega – Gamma/Key Growth Account
      1. Drive and deploy account/ project delivery structure by evaluatingthe budget, costs, risks and staffing requirement
      2. Ensure 100% compliance to Project SLA’s, information securityprotocols etc (all customer’s contractual obligations)

• Monitor and take appropriate actions on internal and external auditfindings to ensure no major non-compliance/ deviation from the SLA

1. Ensure adherence to program/ project charter in terms of schedule,quality, efforts and cost
2. Drive account health across projects by conducting periodic cadencewith the quality team to take proactive measures to resolves issues/possible escalations
3. Conducts periodic cadence with Workforce Management Group (WMG) toensure 100% fulfillment as per the account/ project requirement

• Regularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processes
• Collaborate and influence internal key stakeholders to ensurefulfillment, technology support and flawless delivery of projects

1. Client Relationship Management
   1. Engage with client to opportunities to deploy multiple solutionswithin/ across SLs to create a stronger value proposition for clientsand enhance share of business
   2. Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with clientmanagement/engagement managers to understand customer’s currentand future needs and seek feedback to improve delivery methodology/timelines/ resource allocation

• Identify and close early warnings on a project to avoid any customerescalations

1. Plan and conduct Quarterly Business Reviews (QBR) with the clientmanagement/ leadership team to drive improvement actions and mine for anew portfolio/ opportunity within the account
2. Design, monitor and share account performance dashboards/ reportswith the clients periodically
3. Drive delivery transformation with client engagement managers toadapt to new delivery models and instill new ways of working in customerorganization

• Share Wipro’s capability and initiatives that may support/fulfill customer’s needs

1. Delivery governance across the accounts/ projects
   1. Review MIS and reports to monitor and track overall project/ accountdelivery management
   2. Conduct periodic reviews with the team (DM’s/PM’s) onoperational, quality and fulfillment parameters and new idea generation& its implementation on existing projects

• Resolve project escalations, potential risks or early warning signson project delivery to eliminate any revenue leakage

1. Review and monitor revenue allocations/ realization to avoid OBrevenue leakage
2. Provide inputs to delivery leadership team on overall deliveryperformance parameters (project heath, utilization, realization etc) atan account level during reviews highlighting any critical projectescalations and potential risks

1. Enable revenue growth of an account within a vertical
   1. Identify opportunities for deployment of new technology, growthsolutions and services in the account by bringing SL practices/ othercapabilities for client solutioning
   2. Engage with existing customers to identify new businessopportunities and increase the existing portfolio for an account byproviding relevant solutions in order to increase delivery drivenrevenue
   3. Support pre-sales team to create and propose relevant solutionsto the customer requirements/ request for proposals for a project in anaccount
   4. Support sales team with acquisition and traction of new deals byunderstanding the customer needs thereby ensuring higher conversion rate

1. Operational Excellence
   1. Automation Focus
      1. Drive automation charter and related initiatives in an account
      2. Develop, drive and deploy automation led solutions and serviceimprovements to deliver value added services to the customers therebydriving customer’s business forward

• Deploy next generation hyper automation and crowdsourcinginitiatives in coordination with Holmes RO team to enhance productivity,quality and speed of delivery

1. Innovation Focus
   1. Deploy new ways of working (Agile, DevOps etc) on the projects toimprove quality, delivery speed and productivity parameters
   2. Drive value adds and BVMs; showcase them to customer in MRM &QBR to drive growth

• Plan for periodic idea campaign at account level and share the topideas with customer during MRM / QBR

1. Drive and deploy Knowledge Management across the account
   1. Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best practices in various projects within anaccount
   2. Deploy the Wipro’s knowledge management portal across theaccount and monitor & track trainings

1. Capability Development and Talent Pipeline Creation
   1. Demand forecasting in line with business requirements
      1. Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects
      2. Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team

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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.