TECHNICAL/ CUSTOMER SPECIALIST VOICE

We are looking for enthusiastic professionals for International Voice Process  who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we’d love to talk to you.

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Responsibilities:

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·         Ability to understand customer issue and route to appropriate team

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·         Ticket Creation/Categorization/Prioritization

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·         Incident resolution and recovery

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·         Ensure on meeting daily KPIs

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·         Receiving and making end user calls

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·         Provide first level resolutions

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·         Ticket escalation to respective Support Group