Customer Success/ SME - Oracle Customer Experience (CX) Opportunity

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Detailed job description given below:

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Locations: Bangalore

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Type of Hire: Permanent

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Experience Range: 5+ years

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Mandate Skills: Oracle Customer Experience (CX), Consulting Experience, Functional Experience

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Job Requirements:

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Is your favorite part of consulting, sharing knowledge? We need you to investigate new Oracle technologies, spread your knowledge of Fusion applications through Training! Topics include Oracle Sales Cloud, Oracle Service Cloud, Knowledge Management, Subscription Management, Customer Data Management, Sales Performance Management, Partner Relationship Management, Incentive Compensation, Engagement Cloud.

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Professional who uses their expertise to support OU products, curate online subscription material, teach, develop, and record training content. The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment.

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• Hands-on experience working under the hood with Oracle CX Sales Cloud
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• Practical knowledge and field experience working with several of the following Oracle Customer Experience technologies:
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• Oracle Sales Cloud
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• Sales Performance Management
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• Oracle Service Cloud
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• Knowledge Management
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• Customer Data Management
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• Subscription Management
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• Commerce Cloud
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• Partner Relationship Management
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• Incentive Compensation
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• Engagement Cloud
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Responsibilities

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• As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle Universitys Fusion Applications Technology training content.
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• You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to the Cloud Learning Subscriptions, Live Training Sessions, Certification, and content.
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• Responsible for the success of their assigned Oracle learning management/training event and committed to superior customer service.
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• They are expected to develop plans for continuous personal and professional growth. Expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success.
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• Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning).
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• Ability to teach new technical material and/or implement new Oracle Applications modules with minimal preparation time.
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• Review methods, processes, training materials and/or project implementation plans. Identify weak areas and suggest methods for improvement.
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• Meet utilization targets.
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• Travel as needed.
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