Sr Associate - Trust & Safety

City:
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Navi Mumbai

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State:

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Maharashtra

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Job Description:

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Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate - Quality. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

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Senior Associates in this role get to:

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Keep management updated: Relay vital information in the form of timely and accurate reports.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.
Take the lead: Monitor calls, chats and e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program.

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Qualifications:

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Our most successful candidates will have:

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• Attention to details
• Ability to work in a fast-paced environment
• Good working knowledge in MS Office applications
• Ability to adjust quickly and smoothly to changing priorities and conditions
• Ability to interpret data, identify trends, and make suggestions for improvements
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Proactivity in developing trust and professional rapport with employees and team members; work as a team-player
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.