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Batch training for the new employees in the contact centerConduct refresher sessions for the sales & service calling teamCalls audit & do the analysis to check the qualit...

QA should audit the calls/chats/ tickets of the team assigned.• Should complete the daily audit targets assigned.• All the agents under the purview should be covered.• Identify...

Call Quality AnalystMedvarsityAnalyse /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards of Medvarsity.Provides Structured...

Roles and ResponsibilitiesCo-ordination with all locations & collecting dataPreparing & Analysing reportsExtracting correct data & sharing MIS report with HODGiving...

Team Management: Managing a team of tele sales representatives, including recruitment, training, performance evaluation, and coaching to ensure the team meets or exceeds sales targ...

Telecom & BPO experience as a T&Q Lead is must required.Be able to manage a team of QA and trainers Team.Excellent knowledge of quality tools, sampling methodology, correla...

Telecom & BPO experience as a T&Q Lead is must required.Be able to manage a team of QA and trainers Team.Excellent knowledge of quality tools, sampling methodology, correla...

. Welcome guests and giving a found farewell to guest while going back.· Handling guest complaints and concerns in an efficient and timely manner.· Coordinating and multi-tasking...

. Welcome guests and giving a found farewell to guest while going back.· Handling guest complaints and concerns in an efficient and timely manner.· Coordinating and multi-tasking...

. Welcome guests and giving a found farewell to guest while going back.· Handling guest complaints and concerns in an efficient and timely manner.· Coordinating and multi-tasking...