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வேலைகளுக்குத் திரும்பு
Capgemini

Print Services & RDS Professional

Capgemini•Bengaluru

Salary negotiable

Monthly

Walk-in

Job Type

5-10

Experience

32 மாதங்களுக்கு முன்

Posted

வேலை விவரணை

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  • Address user tickets regarding hardware, software, and networking
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  • Walk customers through installing applications and computer peripherals.
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  • Ask targeted questions to diagnose problems.
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  • Guide users with simple, step-by-step instructions
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  • Conduct remote troubleshooting.
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  • Test alternative pathways until you resolve an issue.
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  • Customize desktop applications to meet user needs.
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  • Record technical issues and solutions in logs.
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  • Direct unresolved issues to the next level of support personnel
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  • Follow up with clients to ensure their systems are functional.
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  • Report customer feedback and potential product requests
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  • Help create technical documentation and manuals.
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Primary Skills
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  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
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  • Hands-on experience with Windows/Linux/Mac OS environments
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  • Working knowledge of office automation products and computer peripherals, like printers and scanners
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  • Troubleshooting Printers
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Secondary Skills
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  • Knowledge of network security practices and anti-virus programs
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  • Ability to perform remote troubleshooting and provide clear instructions.
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Role: Desktop Engineer
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Industry Type: IT Services & Consulting
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Department: IT & Information Security
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Employment Type: Full Time, Permanent
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Role Category: IT Support
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Education
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UG: B.Tech/B.E.
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PG: Any Postgraduate
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தேவைகள்

  • 5-10 years experience
  • Good communication skills in English and Hindi
  • Basic computer knowledge preferred
  • Willingness to learn and grow
  • Punctual and reliable

நன்மைகள்

  • Competitive salary: Salary negotiable
  • Performance-based incentives
  • ESI and PF benefits
  • Training and career growth opportunities
  • Friendly work environment

About the Company

Capgemini

Capgemini

Bengaluru
Company

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