Techno Functional Consultant

Job Description

 

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EUC Engg Lead

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Experience:
Associate's degree and/or 8-10 years of experience.
Strong background of proven success in EUC Engineering services required.
Previous management experience of leading a team of EUC Engineering services team preferred.
Solid record of success in managing customer satisfaction in an IT Services environment that includes EUC technologies like SCCM Infrastructure management, Image management, software distribution, app packaging, MDM, patch management, custom reporting etc.

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Skills:
Proactive Analysis & Problem Solving, SLA adherence, Planning/Organizing/Work Management, Quality Orientation / Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Project Coordination / Management, Strong oral and written communications, Ability to effectively communicate and collaborate with several levels of the customer?s organization.

Certifications:
SCCM 2012, ITIL Foundations, Industry standard technical certifications, such as A+, and Project Management certification preferred.

Leadership:
Position requires strong leadership to mentor a team of EUC engineering engineers spread across Image management, software distribution, app packaging, MDM, patch management etc. Ownership of customer satisfaction across numerous sites and levels of management also required. Previous leadership experience in an end user services environment is preferred. Ability to lead teams of field support technicians.  Experience in this area is not required but a familiarity with it is preferred.

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Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

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Participating in an on-call shift is also part of the job. Travel is required to customer locations.

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EUC Consulting