Customer Relationship Officer

 Knowledge of local language and area with good communication skills local hire

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 Should be able to communicate in local language

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 Identify and conduct surveys of new working areas for group formation Conduct projection meeting and form groups

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 Conduct Compulsory Group Training of Groups

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 Fill relevant profile forms with 100% accuracy and collect supportingdocuments.

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 Make Customer House visits and cross verify the household assets detailsfurnished by the customer.

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 Conduct Center meeting as per scheduled time and day without fail andmaintain above 95% customer attendance.

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 Manage the total loans given out to customer.

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 Fill loan application form necessary documents for loan disbursement.

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 Conduct 100% loan utilization check within 7 days from the day ofdisbursement.

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 Motivate the customer for on time loan repayment.

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 Monitor the customer for better control over the program.

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 Retain customers & minimize dropouts.

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 Promptly resolve all enquiries & complain of CustomerMaintaingood relationship with customers and local people to improve the program.

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Any Graduate