Sr. Associate-Account Management

City: Navi Mumbai
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State: Maharashtra

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Job Description:

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Sutherland is seeking a service-oriented and self-motivated person to join us as a Technical Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Consultants in this role get to:


Be the point of contact: Handle customer service cases via voice channels. Delivering an experience to every customer, meeting Uverse customer service standards.
Strengthen relationships: Internally have chat sessions with other departments in order to solve issues. Work pro-actively to ensure potential issues are escalated appropriately.
Consistently deliver: Achieve all agreed KPI’s.

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Qualifications:

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Our most successful candidates will have:

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• Intermediate reading English language skills

• Technical knowledge in TV Cable (cables, boxes, general functions) and internet (browsing, clearing cookies, deleting browsing history, etc.)

• Ability to work positively in a fast-paced, changing environment

• Ability to multitask and have excellent organizational skills

• Ability to see through the eyes of the customer

• Ability to be articulate, bright and curious

• Passion about service

• Bachelor degree is a plus (Technical Degree)

• Experience of working in a customer-centric environment is a plus

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Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Bachelor degree is a plus (Technical Degree)