Process Associate - OTC - Cash application

CPG033910

We are inviting applications for the role of Process Associate, OTC Collections!

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries on disputed invoice
• Research and analyze the disputes/deductions in ERP
• Creation of claims and credit notes
• Linking unassigned deductions and credit notes with valid claims
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to supervise and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a standout colleague to process any ADHOC request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Raise problems to senior staff members and or management as appropriate.

Qualifications

Minimum qualifications

• Any Graduate
• Strong Communication Skills (verbal and written)
• Knowledge of SAP

Preferred qualifications

• Good customer handling skills
• High Energy level

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

In Genpact We are extensively working on driving transformation via digitization. We are looking at all opportunities across the employee life cycle from Prospect to Alumni where every touchpoint for the employee is Digital enabled outstanding experience. We wish to be results-oriented, creative and totally disruptive to change all traditional models of employee services.